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About ABA eLearning ABA eLearning includes over 150 training courses in the retail, small business, personal trust, compliance, and management development areas. Register/Enroll or Take a Demo Highly interactive and engaging Available anytime anywhere Targeted at skills that you can use immediately in your job Easy registration and access to transcripts Includes training roadmaps to help you plan your career development Provides credit towards AIB Certificates and Diplomas Available Courses Courses are included in the following areas: Basic Banking Knowledge Fundamental Business Skills Management & Leadership Microsoft Office Courses Regulatory Compliance Retail Banking Fundamentals Retail Banking Sales Skills Small Business Banking Fundamentals Small Business Banking Sales Skills Wealth Management & Trust Case Studies/Assessments Personal Trust Curriculum Level I Personal Trust Curriculum Level II Personal Trust Curriculum Level III Basic Banking Knowledge Banking Today Fundamental Business Skills Business Etiquette Presentation Skills Dealing Effectively with Co-workers Sexual Harassment in the Workplace Ethical Issues for Bankers Telephone Etiquette Managing Time at Work Writing Bank Correspondence Meetings That Work   Management and Leadership Coaching for Success Performance Management Corrective Action Project Management Fundamentals, Part One Hiring the Best Project Management Fundamentals, Part Two Improving Productivity Rewards and Recognition Managing Change Sexual Harassment in the Workplace for Mgrs Managing Employee Relations   Microsoft Office Courses Microsoft Access 2000: Level 1 Microsoft Outlook 2000: Advanced Microsoft Access 2000: Level 2 Microsoft PowerPoint 2000: Introduction Microsoft Access 2000: Level 3 Microsoft PowerPoint 2000: Advanced Microsoft Excel 2000: Level 1 Microsoft Word 2000: Level 1 Microsoft Excel 2000: Level 2 Microsoft Word 2000: Level 2 Microsoft Excel 2000: Advanced Microsoft Word 2000: Advanced  Microsoft Outlook 2000: Introduction   Regulatory Compliance Americans with Disabilities Act (ADA) Fair Housing Act Bank Bribery Act Fair Lending Bank Protection Act FDIC Deposit Insurance Bank Secrecy Act Flood Disaster Protection Act Bank Secrecy Act for Managers Home Mortgage Disclosure Act (HMDA) Bank Secrecy Act for Private Bankers Office of Foreign Assets Control (OFAC) Check 21 Overview Privacy for Customer Contact Personnel Community Reinvestment Act (CRA) Real Estate Settlement Procedures Act (RESPA) Electronic Fund Transfer Act - Reg E Servicemembers Civil Relief Act Equal Credit Opportunity Act - Reg B Truth in Lending Act - Reg Z Expedited Funds Availability Act - Reg CC Truth in Savings Act - Reg DD Extending Credit to Bank Insiders - Reg O USA PATRIOT Act Fair Credit Reporting Act (FCRA) Regulatory Compliance for Call Center Representatives Americans with Disabilities Act (ADA) for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers Bank Secrecy Act (BSA) for Call Center Representatives Electronic Funds Transfer Act (Reg E) for Call Center Representatives and Personal Bankers Expedited Funds Availability (Reg CC) for Call Center Representatives Fair Credit Reporting Act (FCRA) for Call Center Representatives Office of Foreign Asset Control (OFAC) for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers Privacy for Call Center Representatives Regulatory Compliance for Call Center Representatives Reserve Requirements (Reg D) for Call Center Representatives, Customer Service Representatives, and Tellers Truth in Savings Act (Reg DD) for Call Center Representatives USA PATRIOT Act for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers Regulatory Compliance for Consumer Lenders Anti-Money Laundering Regulations for Consumer Lenders (BSA, USA PATRIOT, and OFAC) Deposit-Related Regulations (Reg E, Reg D) for Consumer Lenders Extending Credit to Bank Insiders (Reg O) for Consumer Lenders Fair Credit Reporting Act (FCRA) for Consumer Lenders Fair Lending for Consumer Lenders Flood Disaster Protection Act for Consumer Lenders Home Mortgage Disclosure Act (HMDA) and Community Reinvestment Act for Consumer Lenders Privacy for Consumer Lenders Real Estate Settlement Procedures Act (RESPA) for Consumer Lenders Servicemembers Civil Relief Act for Consumer Lenders Truth in Lending (Reg Z) for Consumer Lenders Unfair or Deceptive Acts or Practices (Reg AA) for Consumer Lenders Regulatory Compliance for Customer Service Representatives Americans with Disabilities Act (ADA) for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers Bank Secrecy Act (BSA) for Customer Service Representatives Community Reinvestment Act (CRA) for Customer Service Representatives, Personal Bankers, and Tellers Electronic Funds Transfer Act (Reg E) for Customer Service Representatives Expedited Funds Availability (Reg CC) for Customer Service Representatives Office of Foreign Asset Control (OFAC) for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers Privacy for Customer Service Representatives Regulatory Compliance for Customer Service Representatives Reserve Requirements (Reg D) for Call Center Representatives, Customer Service Representatives, and Tellers Truth in Savings Act (Reg DD) for Customer Service Representatives USA PATRIOT Act for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers Regulatory Compliance for Personal Bankers Americans with Disabilities Act (ADA) for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers Bank Bribery Act for Personal Bankers Bank Secrecy Act (BSA) for Personal Bankers Community Reinvestment Act (CRA) for Customer Service Representatives, Personal Bankers, and Tellers Electronic Funds Transfer Act (Reg E) for Call Center Representatives and Personal Bankers Equal Credit Opportunity Act (ECOA) for Personal Bankers Expedited Funds Availability (Reg CC) for Personal Bankers Fair Credit Reporting Act (FCRA) for Personal Bankers Fair Lending for Personal Bankers Home Mortgage Disclosure Act (HMDA) for Personal Bankers Office of Foreign Asset Control (OFAC) for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers Privacy for Personal Bankers Real Estate Settlement Procedures Act (RESPA) for Personal Bankers Regulatory Compliance for Personal Bankers Truth in Lending (Reg Z) for Personal Bankers Truth in Savings Act (Reg DD) for Personal Bankers USA PATRIOT Act for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers Regulatory Compliance for Tellers Americans with Disabilities Act (ADA) for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers Bank Secrecy Act (BSA) for Tellers Community Reinvestment Act (CRA) for Customer Service Representatives, Personal Bankers, and Tellers Electronic Funds Transfer Act (Reg E) for Tellers Expedited Funds Availability (Reg CC) for Tellers Office of Foreign Asset Control (OFAC) for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers Privacy for Tellers Regulatory Compliance for Bank Tellers Reserve Requirements (Reg D) for Call Center Representatives, Customer Service Representatives, and Tellers USA PATRIOT Act for Call Center Representatives, Customer Service Representatives, Personal Bankers, and Tellers Retail Banking Fundamentals Consumer Credit Products Referring Mutual Funds & Securities Customers Fundamentals of Consumer Lending Referring Trust Customers Fundamentals of Mortgage Lending Revitalizing Customer Service Introduction to Financial Planning Products Understanding Bank Products Personal Tax Return Analysis Understanding Financial Planning Referring Insurance & Annuities Customers   Retail Banking Sales Skills Building and Retaining Customer Relationships Profiling Mortgage Prospects Cross-selling Deposit Products Sales Coaching in the Bank Effective Referrals Successful Sales Campaigns Event Based Selling Teleconsulting Introduction to Relationship Selling   Small Business Banking Fundamentals Credit Products for Small Businesses Intro. to Analyzing Financial Statements Deposit Products for Small Businesses Overview of Financial Statements Fundamentals of Small Business Banking Retirement Products for Small Businesses Small Business Banking Sales Skills Calling on Small Business Customers Relationship Selling to Small Business Customers Servicing and Growing Small Business Relationships Wealth Management and Trust Case Studies/Assessments ABA Case Study for Wealth Advisors: The Corporate Executive Personal Trust Curriculum Level 1 Building Trust Expertise -- Trust Administration Building Trust Expertise -- Taxation & Estate Planning Building Trust Expertise -- Investment Management Personal Trust Curriculum Level 2 Discretionary Distributions Fiduciary Law Estate Planning for the Marital Deduction Investments I Estate Planning Overview Managing Trust Accounts Federal Estate and Gift Taxes Retirement Planning Fiduciary Income Taxes   Personal Trust Curriculum Level 3 Estate Planning Case Study Financial Planning Skills Estate Planning for Charitable Giving Generation Skipping Transfer Tax Estate Planning for Lifetime Gifts Investments II Estate Planning for the Business Owner Life Insurance and Annuities