Page 47 - January 16, 2025 Bulletin

BaNKeRS’ CLaSSiFieDS

Market Retail Leader

Dickinson ND

Full job description and to apply: www.dacotahbank.com/careers.
Dacotah Bank is looking for an individual who loves to coach and develop others to join our team
as a Market Retail Leader in Dickinson, ND. This position is similar to a Branch Manager or
Retail Manager and provides support, leadership, and development to retail staff while ensuring
that the highest quality of customer service is provided within the retail systems of the Bank.
As a Market Retail Leader, you will motivate, coach, and support the vision of providing outstanding customer service and performance by
leading a team of Personal Bankers and Customer Service Representatives. You will be providing and performing the items below as a core
part of your daily accountabilities:
• Coaching Practices: Retail Market Leader will coach, train, and develop Personal Bankers and Customer Service Representatives to
holistically understand our customer’s financial needs and provide value through relevant delivery channels.
• Employee Retention: Promote and ensure a positive work environment for employees within the market. Attract, develop, and retain talent.
• Customer Experience: Maintain excellent customer relations and effectively cross-sell other bank products and services. Also recognize
opportunity to refer Insurance and Trust products and services through advisory and needs identification, ensuring positive and profitable
relationships exist between the bank and its customers.
• Deposits and loan goals: Along with daily responsibilities, Dacotah Bank employees are highly encouraged to participate and support the
numerous community involvement opportunities the bank provides throughout the year.
Essential Functions
• Customer Experience: Ability to extract and anticipate unmet customer needs through techniques that result in a holistic understanding of
financial health of customer. Completing required follow up regimens ensuring customer satisfaction with products provided and follow up to
products suggested. Completing required follow up regimens ensuring customer satisfaction with products provided and follow up to products
suggested. Participating in Customer Relationship reviews with your supervisor for coaching opportunities and or accolades on performance.
• Concierge: Implementing and holding team accountable for customer facing programs to inspire engagement. Coach, develop, and support to
drive results.
• Demonstrate excellent written and verbal communication in one-on-one settings as well as large group presentations.
• Facilitate community engagement and education within the markets.
• Community Involvement: Participate in a variety of Community Service opportunities while encouraging staff participation.
• Personal Competency Development: Remain educated on bank products and services, as well as new developments and trends in the retail
banking market; identify potential new customer opportunities.
• Management of retail team(s).
Experience, Skills, and Qualifications
• Bachelor’s degree and/or 5+ years of related experience in a sales management role, working with high performance sales teams
• Experience with sales and new business development in conjunction with meeting/exceeding individual and team goals
• Experience managing multiple bank locations
• Strong financial acumen, including knowledge of banking industry, products, and regulatory understanding; complying with policies
and procedures. Experience leading or participating in events and activities for local networks or professional organizations.
• A commitment to professional and ethical behavior
• Advanced interpersonal skills
• Ability and experience in navigating change
• Ability to lead, coach, motivate, and develop staff
• Excellent verbal and written communication; communication proficiency
• Patience and understanding
• Detail-orientated; thorough
• Ability to handle high-stress situations
• Self-Motivated, People Management Skills and Highly organized
Dacotah Bank offers a competitive salary and exceptional benefits package including but not limited to: individual and family coverage
health and dental insurance premiums 100% paid for by Dacotah Bank, generous paid vacation and sick time + 11 paid Holidays, 401(K) –
dollar for dollar match up to 3% of compensation + annual retirement contribution eligibility, annual wellness reimbursement program, paid
birthday day off, and additional perks and benefits!
Dacotah Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

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