Page 48 - July 18, 2024 Bulletin

BaNKeRS’ CLaSSiFieDS

Commercial Banker Customer Service Call Center Rep
West Fargo ND Mandan ND

Full job description: www.firstwestern.bank/careers/.
Commercial Banker Overview Full job description: www.starionbank.com/careers.
Direct and manage First Western Bank & Trust’s Bismarck Region’s At Starion Bank, we’re looking for talented people who will put our
retail, commercial, and ag banking activities to fulfill growth customers at the center of everything we do. Join our diverse team
objectives and policies. where you’ll feel valued and inspired to contribute your unique skills
and experience.
• Conduct sales calls and meet with prospective and existing customers to
establish new loan business The Customer Service Call Center Representative will
• Represent the bank in local community at meetings and events to market • Process and manage online accounts and consumer loans
the bank’s products and services
• Administer individual loan portfolio including commercial and other • Deliver advanced digital and online offerings (online, mobile,
social, phone, email chat at more)
assigned loans
• Interview loan customers to determine lending needs • Enhance the customer experience while providing solutions to
• Work with the Small Business Administration and Bank of North customers
Dakota to qualify customers for participation lending programs • Provide customers with convenient ways to manage their
• Negotiate direct lending terms as well as collateral and payment accounts and provide solutions that meet their financial needs
structures • Serve all Starion Bank locations throughout North Dakota and
• Maintain customer relationships through regular communication and Wisconsin
follow up contact Customer Service Call Center Representatives are responsible for
• Meet with customers to request information for loan applications, responding to routine and complex customer inquiries regarding
including appraisals, credit reports, background checks and other consumer products and services as well as
information needed for loan evaluation
• Compile financial information including income tax records, balance • Quickly answer customer inquiries in a friendly and courteous
sheets and other data to create loan spreads manner
• Analyze applicant financial status and conduct collateral evaluations to • Deliver exceptional service
make lending decisions • Provide first call resolution while following procedures that
• Approve credits up to lending authority and prepare those credit requests meet compliance guidelines
that exceed lending authority for loan committee and/or Board approval • Identify and offer customers the products and services they
need and want to succeed financially
Qualifications
• Complete weekly tasks as assigned
• Bachelor’s degree in business or finance related field • Assist customers with navigating and troubleshooting various
• Experience in bank lending, loan review, compliance or finance is required online products
• Strong understanding of financial statements and credit standards
• Knowledge of business management principles preferred Preferred Qualifications:

Skills/Abilities • One or more years of customer service experience
• Experience in a call center or customer service setting
• Excellent oral and written communications skills
• Demonstrate professionalism in working with the public and • General understanding of standard bank transactions as well as
all levels of management common products and services
• Ability to define problems, facts and draw valid conclusions • Bilingual in English and Spanish desired but not required
• Strong analytical, problem solving and decision-making skills Starion offers a competitive salary and a full comprehensive benefit
• Computer proficiency, especially in Microsoft Excel package including health, life, dental, vision, health savings account,
401K, profit sharing, paid vacation and holidays.’
To apply, go to www.firstwestern.bank/careers/
Apply online at www.starionbank.com/careers.
First Western Bank & Trust is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard to race, Starion Bank is an Equal Opportunity Employer of women, minorities,
color, religion, gender, sexual orientation, gender identity, national origin, age, protected veterans and individuals with disabilities.
disability, genetic information, marital status, or veteran status.

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